"CPR for Stress Busting"
PREAMBLE :
Stress is caused by mismanaging one of the following:
- Processes (in the workplace)
- People (you work with)
- Personal (competencies)
Inter-Personal Relationships at work are a predominant factor in increasing stress levels in the work place. It is not uncommon for Managers, whose training and development has been focused purely on management and organizational issues, to face challenges when it comes to dealing with people they work with.
Inter-Personal Relationships at work cannot be taken for granted, and individuals must not only understand, but be able to apply the Principles of Relationships with fellow colleagues, superiors and subordinates, let alone ‘customers.’
In the 21st Century work place where everyone is empowered with knowledge, hierarchical systems of leadership and people management are no longer effective. Collaborative and situational leadership styles are more appropriate. To facilitate these styles to enhance performance, satisfaction and happiness at work, leaders and team members must be adequately competent in their people skills.
This program addresses only the aspects of Inter-Personal Skills with relevance to Stress Reduction at the work place. The program is designed to be delivered in a fun way with lots of games and inter-personal interaction for participants to understand the Principles of Relationships at the work place.
The 3 Principles of Relationships:
- Unconditional Caring
- Encouraging Potential
- Managing the Changing Roles
OBJECTIVES :
- Reducing Stress in the work place
- Creating a Nurturing and Appreciative Work Environment
- Understanding the Changing Environment of People Management
- Balancing Work and Personal (Home) Roles
- Understanding The Concept of Roles in work place
- Enhancing Team Synergy
- Increasing Happiness Levels at Work
- Having a fun, entertaining and humorous learning session
Benefits are as follows:
Personal Benefits:
- Less Stress at work
- Feel better appreciated
- Managing people in a more positive manner
- Improved relationships with colleagues, superiors and subordinates
- A fulfilling feeling by understanding the role they play towards the bigger picture
- Be able to Integrate Personal Goals to Organizational Vision and Objectives
Organizational Benefits:
- Happy and Productive Environment with less ‘frustration’
- Improved Team Work and Synergy with less conflicts
- Migration from a ‘Task Centric’ to ‘People Centric’ environment
Customer Benefits: Internal Customers (Work Colleagues) & External Customers (Patients)
- Understand their Roles in the Supply Chain and Delivery of Service
- Will be Proactive in serving "Customers" with less excuses and blame.
- Will be less stressed and able to translate that to 'service with a smile'.
CONTENT AND LEARNING OUTCOMES
The program will be delivered in a fun and activity based session with lots of games and music to ensure the simple and effective tips participants can take back to apply in their day to day interactions with colleagues, superiors and subordinates. The learning outcomes are encapsulated in the following model:
The "CPR" Model
Enhancing Interpersonal Relationships at Workplace
C - Caring - Unconditional Caring
P - Potential - Enhancing Potential of Others
R - Roles - Managing Changing Roles
Unconditional Caring
- Conditiona vs Unconditional Caring
- Associated Belief System
Enhancing Potential of Others
- Identifying potential in others
- Nurturing Potential
- Benefits of Nurturing Others
Managing The Changing Roles
- Identifying Roles at Work
- Change Awareness in Roles
- Understanding Behavioural Changes
Activities :
- Paper Tower
- Match Stick Tower
- One Step at a Time
- Outdoor Activities (To be advised)
- Group Discussions
- Pictogram Presentations