CORPORATE TRAINING PROGRAMS

EFFECTIVE COMMUNICATION SKILLS

“Managers who communicate effectively are able to share information, ideas and arguments with a variety of audiences.”

Objective:

In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single more important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factor contributing to job success.

In spite of the increasing importance placed on communication skills, many individuals continue to struggle with this, unable to communicate their thoughts and ideas effectively – whether in verbal or written format. This inability makes it nearly impossible for them to compete effectively in the workplace, and stands in the way of career progression.

Getting your message across is paramount to progressing. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. You must also weigh-in the circumstances surrounding your communications, such as situational and cultural context.

The objective of this programme is to impart effective communication skills to the participants to help them become better communicators and presenters. They are taught the critical components of communication skills and ‘groomed’ to become impressive presenters.

Training Methodology:

Activity-Oriented Learning
Brainstorming Sessions
Group Discussions
Individual Presentations
Group Presentations
Team “Games”
One-To-One “Practice” Sessions
Role Play

Course Outline:

The Nature of Communication

Aim (Purpose)
Audience
Content

Removing Communication Barriers

Non-Verbal Communication

Communication Skills

   Receiving Skills

    Listening * Reading

   Transmitting Skills

Speaking * Writing

The Listening Manager

4 Benefits

Listening Positively

LADDER Model for Effective Listening

The Vital Steps to Effective Presentations

Six-Step Ladder
Presentation Planning Checklist
Better Public Speaking and Presentation

Speaking to an Audience

6 Tips For Effective Speaking

Do’s and Don’ts on Delivery

8 Techniques

Grooming For Success

Dress to Impress
Clothing Choices for Women
Personal Grooming for Women
Clothing and Grooming for Men    
Getting the Clothing You Need
Getting Ready for a Presentation