CORPORATE TRAINING PROGRAMS

EXECUTIVE MANAGEMENT SKILLS

6-DAY WORKSHOP
Objective:

The “Executive Management Skills” Seminar Series offers a comprehensive six-day development program specially designed to upgrade the skills and competencies of managers to perform at a “higher” level. It focuses on enhancing the performance and productivity of managers by ‘sharpening’ their skills and enhancing their individual competencies. The program is divided into 3 levels of “Personal Effectiveness”, “Interpersonal Effectiveness” and “Organizational Effectiveness.” It prepares executives and managers for the challenges of ‘organizational life’ and helps them ‘blend’ into the organizational setting. The environment of today is a competitive one and an organization’s employees can help sustain  that competitiveness, if not exceed,  by being leading-edge and knowledge-based employees.

This six-day ‘seminar cum workshop’ prepares participants to become knowledgeable and effective on the three levels of personal, interpersonal and organizational effectiveness. The primary objective will be to equip them with the critical management skills required for a high-performance culture of a ‘Tomorrow’s Company.’

Training Methodology:
Activity-Oriented Learning
Brainstorming Sessions
Group Discussions
Group Presentations
Individual Presentations
Team “Games”

This is a highly interactive and activity-based workshop where participants are challenged to apply concepts, models and tools that are taught to the organizational setting. Participants will not be given a lecture-style seminar BUT a hands-on workshop which changes their thought-process through participation and involvement in the four days’ activities.

Course Outline:

DAY 1 & 2: Personal Effectiveness (LSDPT)

Leadership Role of Managers in the Organization

  1. Definition of a Leader
  2. Definition of a Manager
  3. Difference between a Leader and a Manager
  4. Tomorrow’s Company versus Yesterday’s Company
  5. The Leader of a Tomorrow’s Company
  6. 6 Leadership Styles
  7. Attributes of Leaders
  8. Leadership Tension

Decision-Making

  1. 5 Key Steps in decision-Making
  2. The ADADA Model
  3. Barriers to Effective Decision-Making

Time Management

  1. Recording Time
  2. Analyzing Time
  3. Planning Time
  4. Managing your Roles and not your Time
  5. The Yearly Planner
  6. The Weekly Worksheet
  7. The Daily Work Plan
  8. Checklist for effective use of time

Strategic Thinking

  1. Strategic Thinking Defined
  2. 4 Levels of Strategic Thinking
  3. The Strategy/Operations Relationship
  4. Strategic Thinking Leading To Strategic Management
  5. 3 Ws and 2 Hs.

Problem Solving

  1. Problem-Solving Tool: Ishikawa Model
  2. Identifying the Problem, Causes and Sub-Causes
  3. Providing Solutions
  4. The “Ishikawa” Model in Problem-Solving
  5. Man-Method-Material-Machine
  6. Basic Steps & Rules in Problem-Solving

DAY 3 & 4:  Interpersonal Effectiveness (BCDEF)

Building Teams

  1. Actively Building Relationships
  2. Encouraging and Stimulating Others
  3. Wide Range of Incentives
  4. Evaluating and Enhancing People’s Capability
  5. Respect for views and actions of others
  6. Sensitivity to the needs and feelings
  7. Using power and authority
  8. Setting objectives which are both achievable and challenging
  9. Commitment to a specific course of action
  10. Using a variety of techniques to promote morale and productivity
  11. Communicating a Vision

Encouraging Innovation and Creativity

  1. Can Creativity be Taught?
  2. Right Brain and Left Brain Thinking
  3. How Creative Are You?
  4. 8 Steps to Developing Creative Thinking Skills
  5. 10 Barriers to Creativity
  6. 12 Questions to Spur the Imagination
  7. 8 Steps towards stimulating a creative environment

Communication Skills

  1. How should I communicate?
  2. Types of Non-Verbal Communication
  3. Communication Skills
  4. Presentation Skills: 6 Key Steps
  5. Do’s and Dont’s on Delivery
  6. Communication is about Transmitting and Receiving

Delegation & Empowerment

  1. The Difference between Delegation and Empowerment
  2. Why Delegation?
  3. Benefits of Delegation
  4. Reasons why people fail to delegate
  5. Activities included in Delegation
  6. A Process for Effective Delegation
  7. Why is Empowerment Important?
  8. Benefits of Empowerment
  9. How to empower employees?
  10. Guidelines for implementing and improving Empowerment
  11. Specific Techniques that can be used to Empower a Workforce

Feel Good

    Emotional Intelligence @ Work

  1. Self-Awareness
  2. Self-Regulation
  3. Self-Motivation
  4. Empathy
  5. Social Skills

    6. Grooming

DAY 5 & 6:  Organizational Effectiveness (4Cs & 1S)

Change Management

  1. Vision, Mission, Values, Policies, Objectives, Strategy
  2. The Cultural ‘Web’
  3. Creating a Vision
  4. Developing Political Support
  5. Managing the Transition
  6. Sustaining Momentum
  7. Triggers for Change
  8. Types of Change
  9. Why is Planned Change Necessary?
  10. Four Generic Strategies to Change Management
  11. Incrementation versus Transformative Change
  12. Effective Change Management
  13. Motivating Change

Coaching & Mentoring

  1. The Difference Between Coaching and Mentoring
  2. The Different Roles That Mentors Play
  3. Responsibilities of Managers as Coach and Mentor
  4. The Importance of Constructive Feedback To Coaching and Mentoring
  5. How Coaching can Improve Job Skills and thereby Performance
  6. How Mentoring is as Important to Job Performance as Career Advancement
  7. How Coaching and Mentoring is Different from Counseling
  8. Coaching as part of Performance Management
  9. Creation of Corporate-Run Mentoring Programs
  10. Concept of Reverse Mentoring

Corporate Entrepreneurship

  1. Who is an Entrepreneur?
  2. Who is the Corporate Entrepreneur?
  3. Corporate Entrepreneurship Defined
  4. Exploring The Dimensions Of Corporate Entrepreneurship
  5. Characterizing The Seven Major Forms of Corporate Entrepreneurship
  6. Instituting Entrepreneurship Within A Corporate Organization
  7. Understanding The Obstacles of Corporate Entrepreneurship
  8. Developing An Environment To Support Entrepreneurship
  9. Human Resource Management and Entrepreneurship
  10. Developing an Entrepreneurial Culture

Corporate Branding

  1. Benefits and Promises of a Brand
  2. Norms and Values
  3. Perceptions
  4. Brand Identity and Self-Expression
  5. Corporate Identity
  6. Corporate Positioning
  7. Implications and Impact of Corporate Branding

Stakeholder Relationships

  1. Stakeholder Theory
  2. Shareholders versus Stakeholders
  3. Relationship Marketing
  4. The Customer Service Cycle
  5. Customer Orientation
  6. Developing an Effective Customer-Orientation
  7. Caring for the Customer
  8. Managers’ Participation in Improving Customer Quality & Customer Service
  9. Customer-Development Process
  10. 5 different levels of investment in Customer-Relationship Building
  11. Customer Retention
  12. Customer Enlargement
  13. Customer Loyalty
  14. Customer Delight