SUPERVISORY SKILLS WORKSHOP
Objective:
Anyone who supervises staff knows that it can be a very time-consuming part of your job. The “Supervisory Skills Workshop” was designed to give supervisors the skills they need to make effective supervision almost second nature. This Workshop is vital for new supervisors with little or no formal training. Experienced supervisors will also benefit by learning new strategies for motivating, managing and communicating with their staff. Even the most seasoned supervisor will benefit by gaining a new perspective on their role as a supervisor in addition to learning new, practical supervisory skills they can apply immediately.
Training Methodology:
Activity-Oriented Learning
Brainstorming Sessions
Group Discussions
Group Presentations
Individual Presentations
Team “Games”
Course Outline:
The Role of the Supervisor
Planning and Organizing
Responsibility and Accountability
Role Model
Thinking and Planning Processes
Steps in the Planning Process
Setting Goals and Objectives
Prioritizing the Workload
Scheduling
Establishing a Routine that works
Multitasking
The Supervisor and the Team
Successful teams
The Supervisor’s Role in building a Team
Valuing the Diversity of a Team
Building Trust, Overcoming Resistance
Creating a Motivating Environment
The Supervisor and the Decision-Making Process
What types of decisions do Supervisors face
Major Decisions and Minor Decisions
Decision Making Tools
Developing People through Performance Management
Developing a Performance Management System
Key Performance Indicators
How to Control Tardiness, Absenteeism, Poor Performance
Training Employees
Preparing an Employee for Training
Developing Your Own Training Skills
Coaching and Mentoring
Managing Time Effectively
Key Principles of Effective Time Management
Time Management Best Practices
Managing Meetings
Developing a “Management” Mindset
Traditional versus Current Supervisory Roles
Managing a Diverse Workforce
The Supervisor as a Leader
Leadership Role
Competencies of Great Leaders
Leadership Styles of Today
The Supervisor and the Problem-Solving Process
Developing Problem-Solving Skills
Recognizing and Identifying the Problem
Using Problem-Solving Tools
Customer-Centric Supervisor
Customer Delight in a Service Industry
Marketing Orientation
People-Centered Team Leader
Recognizing Stakeholder Relationships
Communicating for Results
Recognizing the Barriers to Good Communication
Developing Effective Listening Skills
Developing Effective Questioning and Probing Techniques
Giving and Receiving Feedback
Understanding Non-Verbal Communication
Delegating Tasks
What To Delegate and What Not To Delegate
How to be Fair when establishing Work Assignments
and Targets
Developing Employees
Planning for Continuing Growth
Select and Prioritize Your Own Next Steps
Develop and Action Plan for Continuing Professional Development